Å·ÃÀÇéÉ«

The idea of a uniform helpline for the public authorities is impressively simple: the phone number 115 offers citizens and companies direct, easy-to-remember telephone access to all local, state and federal government administrations. Whether you have a question about jurisdiction, fees or required documents – by calling 115 you can get answers to these questions and avoid many an unnecessary trip to the respective office.

• Which authority is responsible for your request
• The location and opening hours of the respective authority
• Which documents are required for the processing of your request
• Whether you have to pay a fee and the amount of the fee

The service agents at the 115 service center will provide you with information in a friendly, competent and comprehensive manner.
You can also book an appointment with the Bürgeramt (citizens’ office) by phone via 115. However, only the appointments displayed online are available to the 115 service center – the service agents do not have any additional contingents beyond that.

115 is your contact to the administration – no matter where you are and what question you have.

You can reach our friendly, competent staff quickly and reliably, Monday to Friday from 7 a.m. to 6 p.m.. Your matter will be dealt with at the first contact. If this is not possible, we will forward it for processing.

Simply dial 115 without area code from any Å·ÃÀÇéÉ« landline or from your cell phone within the Å·ÃÀÇéÉ« metropolitan area. The Å·ÃÀÇéÉ« 115 service center can also be called from outside Å·ÃÀÇéÉ« (but inside Germany) by dialing 030 115 and even from abroad by dialing +49 30 115 (from landlines and many mobile networks). Calling the 115 helpline is free of charge for you. Only the telephone charges of your telephone provider apply.

The citizens’ helpline 115 for the Å·ÃÀÇéÉ« city area is operated by the state-owned IT service center ITDZ Å·ÃÀÇéÉ« by order of the Senate Chancellery.